Reservations Agent - Casual
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Job Description
• Handle all incoming reservations via phone, email, and online channels — with speed, style, and accuracy.
• Manage room allocations, rate codes, and special requests in our property management system (PMS).
• Be a pro at upselling room types and packages that match the guest’s vibe and trip purpose.
• Work closely with the Front Office, Sales, and Revenue teams to maximize occupancy and revenue.
• Ensure all booking details are spot-on — from names and dates to preferences and payment info.
• Keep up with RED’s promotions, local events, and insider tips to give guests the best recommendations.
• Manage cancellations, amendments, and no-shows per policy — always with a friendly, solution-oriented approach.
• Help prepare daily arrival lists, VIP briefings, and reservation reports.
• Keep your workspace cool, calm, and collected — even when handling multiple tasks.
Requirements
Function: Administrative
Experience Level: Entry Level