Area IT Manager, South East Asia and Pacific

Responsible for the installation and upgrade of RHG IT systems in assigned hotels are completed on a timely and accurate basis within budget 

• Oversee completion of installations, upgrades and support of all necessary hotel systems  

• Adheres to established project mileposts, timelines and budgets.  Monitors actual versus budgeted costs, and investigates deviations; develops recommendations accordingly 

• Develop systems, processes and procedures in alignment with business needs and RHG global standards and requirements. 

• Provides escalated (1st and/or 2nd level) support to constituents as required 

Provides project management assistance and coordinates all hotel systems installations and conversions  

• Assists hotels with the preparation and coordination of product installations and upgrades 

• Provides expert guidance to constituents regarding RHG hotel systems products and other approved vendor products 

• Serves as liaison between system vendors, hotels, and RHG  

• Facilitate Project Pre-Installation Meetings Sessions to ensure installations are completed in accordance with Brand business and technical standards  

Monitors hotel compliance with brand systems standards  

• Review and recommend variances from standards for approval  

• Serve as liaison between SEAP and hotel related to hotel systems disputes; assists with bill collection 

• Escalate to next step as necessary  

Keep abreast of product, professional, and industry changes and communicates to constituents 

• Conducts technical skills training (stand-up, and via electronic & other media) and develop technical & user documentation  

• Mentor and train new Hotel IT Managers on current IT products, services and procedures  

• Provide expert knowledge regarding hotel systems and support processes as needed (E.g. Intranet, RHG-365, SNOW, etc.)

Provide IT support for ASO offices that includes: 

• Infrastructure Management – workstations, servers, network 

• Infrastructure Services – Active Directory, Backup, Email, VPN 

Participate in ongoing and short-term projects (including but not limited to hotel opening/conversion, IT audits, hotel PIP, etc.) 

• Work with developers to improve products.  Communicates hotels’ needs and concerns 

• Assist in product testing, documentation and training material preparation 

• Participate in planning and establishing new product implementation  

• Complete other projects as requested

Function: Information Technology
Experience Level: Mid-Senior Level