Senior Director Product Analytics

• We are looking for a strategic, technically adept and savvy Sr. Director of Product Analytics (Usage &  Adoption) to build and scale our understanding of how users engage with, adopt and derive value 

from the ServiceNow AI Platform. This role will set the strategy and structure to execute multiple 

high-impact programs using product telemetry across the product and customer lifecycle –

including governance, insights generation & activation and the development of data & AI products.   By enabling smarter product decisions, improving our understanding of end-user experiences, and 

supporting business growth through data, this role will Elevate Product Usage across the enterprise.
• Responsibilities

• Lead the measurement strategy for AI products – from usage to adoption to value 

realization; standardize measurement funnels and enable end to end measurement from 

token costs to token consumption 

• Define the needs of telemetry governance and data quality across the ServiceNow product & 

platform portfolio

• Define and enforce enterprise-wide standards for event tracking, metadata management, and 

compliance

• Own the ‘single pane of glass’ for usage metrics and benchmarks across products and 

customer use cases/ segments

• Deliver insights, scorecards & reporting and analytics for Product Management, UX/UI, 

Engineering and Post-Sales teams 

• Own product usage feature engineering for ML models and recommendation systems

• Deliver proactive and predictive insights to improve product adoption, growth and renewals

• Partner with business stakeholders and other analytics teams to evolve product usage 

metrics, connect to business outcomes (adoption, value, renewals, upsell, cross-sell), define 

and measure action plans

• Manage a team of Product Managers, Data Engineers, BI Developers and Data Scientists

Department: Product
Function: Engineering
Experience Level: Not Applicable