Automation, Integration & AI Technology Consultant
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Job Description
About the Role
We are looking for an experienced Technical Consultant (IC4) to join our team in Brazil. This role requires a strong technical background across the ServiceNow platform, with particular depth in Integrations, Robotic Process Automation (RPA), App Engine, portals, and core platform development.
The ideal candidate combines hands-on technical expertise with strong consulting and governance skills, and has demonstrated knowledge of Artificial Intelligence capabilities and Now Assist implementation.
What you will do
• Design and deliver scalable solutions on the ServiceNow platform, following platform architecture and development best practices.
• Lead the technical design and implementation of complex integrations between ServiceNow and enterprise systems.
• Develop and implement solutions leveraging App Engine, workflow automation and RPA capabilities.
• Support the design and development of portals and user experiences within the ServiceNow ecosystem.
• Provide strong expertise in core ServiceNow platform development and configuration.
• Design and implement AI-enabled solutions, with particular focus on Now Assist use cases and adoption.
• Translate business requirements into robust technical solutions, considering scalability, maintainability and platform standards.
• Provide technical governance, ensuring solution quality, architectural consistency and adherence to ServiceNow best practices.
• Work closely with customers, architects, developers and business stakeholders to guide technical decisions and resolve complex implementation challenges.
• Act as a trusted technical advisor, helping customers maximise the value of their ServiceNow investment.
Requirements
Department: Customer Outcomes
Function: Consulting
Experience Level: Not Applicable