GPD Officer
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Job Description
About the role
Responsible for coordinating with sales and customers to launch new programs or items for production in any of the IBMD global manufacturing units.
Key Responsibilities
• Work independently with sales/customers on new item development or revision; manage global programs with cross-functional teams to ensure a timely and successful rollout.
• Coordinate complete and consistent information flow for new items/programs and global product changes from sales force/customers/global coordinators to process owners (business units, production, pre-press, formatting, programming).
• Ensure timely delivery of quotations, samples, and proofs to sales and/or customers.
• Collect and calculate global prices and provide global margin analysis and strategic advice to relevant parties when necessary.
• Coordinate timely and consistent availability of product information (samples, proofs, formats, data integrity tests, ink draw downs) to global manufacturing sites.
• Familiarize with product knowledge and development processes, and master related systems to ensure correct setup.
• Analyze with logical thinking, identify root causes, and provide alternative and suitable solutions; escalate issues to senior levels when necessary.
• Support other tasks assigned by supervisor.
Requirements
Department: Customer Service & Support
Function: Customer Service
Experience Level: Entry Level