[Expression of Interest] Bureau Support Associate

Role Summary

We are looking for a motivated and detail-oriented individual to join our Trade Bureau Data Support team. In this role, you will support daily bureau operations, engage with clients through calls and emails, manage file submissions and deliveries, and ensure compliance with Trade Bureau requirements and company policies.

As a Bureau Support Associate, you will review and verify payment records and files submitted by clients to ensure accuracy and compliance with Trade Bureau guidelines. You will also provide administrative support and assist with ad hoc tasks as needed. The ideal candidate is proactive, organized, customer-focused, and able to work effectively in a fast-paced environment. Strong communication skills and attention to detail are essential for success in this role.

What you’ll be doing

• Strong interest in data, with the ability to assess and validate data accuracy.
• Good analytical and problem-solving skills.
• Detail-oriented with a high level of accuracy in all tasks.
• Ability to multi-task, prioritize and manage time effectively.
• Ability to work independently and as part of a team.
• Basic accounting knowledge is an added advantage.
• Effective communication skills, both written and verbal, for interacting with internal and external stakeholders. 
•  Monitor and ensure clients submit the required files on a monthly basis.
• Encourage and support more companies in contributing their payment data to enrich the platform.
• Engage with clients via phone calls and email communications.
• Coordinate with internal operations teams to address and resolve client queries.
• Verify data submitted by clients to ensure accuracy and compliance with guidelines.
• Maintain accurate and organized records of all verification activities. 
• Collaborate with team members to improve processes and enhance efficiency.

Department: Data Management
Function: Information Technology
Experience Level: Not Applicable