Associate Client Director - Insights

As an Associate Client Director, you’ll lead a team of Client Managers, Associate Client Managers and Analysts; guiding and coaching them to support clients to analyze data through use of NIQ tools and services, based on NIQ standards and service model to ensure clients are delivered insights on industries, markets and consumers so that they make informed business decisions. Responsible to drive NIQ's CS Industry Insights mission for their team through delivery of Thought Leadership and accountable for the on-target delivery of team KPIs. 

Responsibilities 

• Own CS Industry Insights mission for the team through delivery of Thought Leadership. 
• Ensure team delivers as per the relevant KPIs/ success metrics. 
• Drive Service Model and JBPs execution strongly. 
• Ensure all team members complete the Academy in time and with success, developing probing skills to identify and uncover the most important business questions for their clients & hold the team accountable for delivery of insights as per Academy learnings.  
• Continuously guide and coach your team in utilizing and visualizing the most relevant data for developing strategically impactful presentations full of insights and proactive recommendations.  
• Manage and guide the team to manage 'clients' expectations' in project scoping, prioritization, time management and adhering to JBP priorities.  
• Demonstrate and guide team on solid question probing skills to identify and uncover the most important business questions for client(s).  
• Lead generation: Display a full understanding of all NIQ portfolio of services and products as well as 'incremental offerings', and identify, create, and convert opportunities to incremental sales through strong client relationships & partnerships. 
• Client briefing: Ensure the team receives client briefing as per the briefing form with all areas filled and client probing is done for clarity. Carry key accountability to client and hub that the team delivers fully completed (with quality inputs) briefing forms.  
• Proactively partner with necessary senior stakeholders to prevent potential roadblocks and to remove them when they arise.  
• Drive customer satisfaction, ensuring the team delivers the best-in-class  analyses and relevant and impactful insights. 
• Be a bi-lingual (CPS+RMS) team leader/ strategist: • Demonstrate an everyday Consumer- driven marketing culture. 
• Probe and provoke clients to more business questions to analyze consumer behavior.
• Generate CPS Leads (upsell contracts, ad-hoc, CAS). 
• Persuade win-back clients on NIQ's superior CPS proposition.

Function: General Business
Experience Level: Mid-Senior Level