Officer, Customer Services
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Job Description
About the role
The Officer, Customer Services supports Avery Dennison’s customers by delivering accurate, complete, and timely information to meet their needs. This role handles customer inquiries, requests, and complaints to successful resolution, while supporting commercial teams to achieve sales, productivity, and key performance targets.
Key Responsibilities
• Achieve monthly, quarterly, and yearly sales, productivity, CCR, and flexibility targets.
• Maintain Customer Services KPIs and deliver against department productivity metrics.
• Build sustainable relationships and trust with customers through open and interactive communication.
• Provide accurate, valid, and complete information by using the right methods and tools.
• Handle customer complaints, provide appropriate solutions and alternatives within time limits, and follow up to ensure resolution.
• Follow communication procedures, guidelines, and policies.
• Ensure all customer queries are answered on time and escalate issues to appropriate team members when necessary.
• Actively sell products and solutions to support revenue growth.
• Possess excellent product knowledge to enhance customer support and selling efforts.
Requirements
Department: Customer Service & Support
Function: Customer Service
Experience Level: Entry Level