Customer Services Representative
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Job Description
About the role
The purpose of this role is to serve as the primary point of contact for key accounts, building long-term relationships and delivering exceptional client service on a day-to-day basis through strong customer service-led values.
Key Responsibilities
• Assist customers via a range of channels including email, phone, online presentations, screen-share, and in-person meetings.
• Develop a thorough understanding of our products and service offerings, and monitor and analyse customer's usage of our products to continually improve service.
• Process customer orders while taking responsibility for keeping customers satisfied and managing customer expectations.
• Work in conjunction with key internal departments such as our sales team, supply chain, and product managers on a daily basis to achieve customer sales and service goals.
• Regularly update personal knowledge by participating in educational opportunities, reading professional publications, and embracing available learning platforms while adding value by demonstrating company principles.
Requirements
Department: Customer Service & Support
Function: Customer Service
Experience Level: Associate