Team Manager - Mortgage Origination - Clark (WAH)
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Job Description
As a Team Manager, you will be responsible for managing a team of mortgage professionals supporting U.S. mortgage operations. The role requires a strong understanding of mortgage processes, performance management, stakeholder engagement, and operational excellence to ensure compliance, productivity, and customer satisfaction.
Key Responsibilities
• Lead, coach, and develop a team of mortgage specialists to achieve and exceed operational and client performance targets.
• Drive key business metrics, including productivity, quality, service levels, customer satisfaction, and financial goals.
• Monitor team performance and provide regular coaching, feedback, and development plans.
• Manage employee engagement, attendance, attrition, and shrinkage to maintain a high-performing workforce.
• Ensure compliance with client requirements, regulatory guidelines, company policies, and quality standards.
• Analyze operational data and performance trends to identify improvement opportunities and implement action plans.
• Build strong partnerships with clients and internal stakeholders to drive operational success.
• Provide timely business updates, operational insights, and recommendations to leadership.
• Lead and support organizational initiatives, process improvements, and change management activities.
• Foster a culture of accountability, collaboration, continuous improvement, and customer-centricity.
Requirements
Function: Management
Experience Level: Mid-Senior Level