Merchant Banking Support Associate

Sutherland is seeking a motivated and passionate person to join us as a Merchant Support  Associate. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! 

Merchant Support Associate in this role get to:

As a global provider of payments and financial services technology solutions, the Company provides account processing and digital banking solutions, card issuer processing and network services, payments, e-commerce, merchant acquiring and processing, and the a cloud-based point-of-sale solution.

Critical roles of the merchant processor include managing the authorization of transactions, managing daily capture of transactions (i.e batching all the authorized transactions at the end of the day through the networks for settlement), managing the relationship with the merchants, billing the merchant for processing services etc.

Associates are expected to help with billing and fees, authorization/deposit and funding of transactions, statements and 1099ks as well as account maintenance.

 Be the Point of Contact:

• Answer inbound calls to provide exceptional customer service and solutioning to consumers. 
• Respond to inquiries about technical issues and finding resolutions, products and services, processing payments, or performing general account maintenance.
• Up-selling customers to new products or services may be encouraged.

Function: Customer Service
Experience Level: Not Applicable