Order Management Analyst with Spanish

• Provide customers with information related to price and availability, order status, products, etc.;
• Process customer returns via SAP;
• Claims management;
• Manage the open orders by extracting and analyzing SAP reports;
• Monitoring the order status for invoicing purposes;
• Keeps customer informed about its order execution status on daily basis;
• Provide prompt and courteous service to customers by using communication skills to listen, interpret and respond to customer needs, to ensure customer satisfaction objectives are achieved;
• Ensure customer issues via telephone/email are dealt with promptly and within a minimum timeframe;
• Raise requests for creating and updating SAP data (customer master data);
• Communicate with other departments to ensure that customers’ needs and claims are being dealt with promptly;
• Active participation for the project related continuous improvement process;
• Reads, understands and applies the procedures from area of responsibility and other interdepartmental procedures, applicable within the company;
• Fulfils any other tasks related to area of responsibility, as requested by direct superior.

Function: Business Development
Experience Level: Mid-Senior Level