Supply chain IT operations Support

Job Summary:

Role Overview

We are looking for a Supply Chain Application Support Analyst to support and operate digital supply-chain applications covering E2open (E2MV), SAP MM and SAP Analytics Cloud (SAC).

The role will be responsible for ensuring seamless supply-chain operations through application monitoring, B2B/integration support, inventory reconciliation, issue resolution, analytics and continuous improvement. The candidate will work closely with global and regional business teams, internal stakeholders and external suppliers.

Key Responsibilities

• Monitor and support E2open / E2MV applications and supply-chain transactions to ensure smooth business operations.
• Identify, troubleshoot and resolve B2B transaction and integration-related issues.
• Monitor and troubleshoot errors related to E2open platform and integration adapters.
• Support SAP MM processes related to inventory management, material monitoring and shipment booking.
• Troubleshoot SAP integration, interface and IDoc-related issues and coordinate resolution with relevant teams.
• Perform data reconciliation between E2open and SAP MM to identify inventory and transaction mismatches.
• Analyze operational data to identify root causes, trends and recurring issues.
• Generate and interpret analytical reports using SAP Analytics Cloud (SAC) and Qlik Sense.
• Manage and track JIRA tickets related to incidents, enhancements, testing and Triage & Resolution activities.
• Manage integration-related queries and error notifications received through shared support mailboxes.
• Support supplier onboarding, including B2B setup, adapter configuration and end-to-end transaction testing.
• Perform functional and integration testing for new features, releases and system upgrades.
• Implement, modify and test integration templates using FreeMarker Template Language (FTL).
• Prepare periodic operational and error reports, including trend, root-cause and resolution analysis.
• Identify opportunities for automation, productivity improvement and process optimization.
• Collaborate with global/regional teams, business stakeholders, internal suppliers and external suppliers to resolve operational issues and implement improvements.
Required Skills & Experience

• Experience in application support / IT operations / supply-chain application support.
• Good understanding of Supply Chain, Inventory Management or Manufacturing processes.
• Hands-on experience with E2open / E2MV or similar supply-chain visibility platforms.
• Working knowledge of SAP MM, particularly inventory/material management processes.
• Experience troubleshooting B2B transactions, system integrations, interfaces or IDocs.
• Strong analytical and problem-solving skills with the ability to perform data reconciliation and root-cause analysis.
• Good working knowledge of MS Excel for data analysis, reconciliation and reporting.
• Experience with JIRA or similar IT service/ticketing tools.
• Good communication skills and ability to work with global and cross-functional stakeholders.
• Ability to independently analyze issues, coordinate with technical teams and drive issues through resolution.
Good to Have

• Knowledge of SAP Analytics Cloud (SAC) and/or Qlik Sense.
• Experience with FreeMarker Template Language (FTL).
• Knowledge of SQL for data analysis and troubleshooting.
• Scripting knowledge such as Python, Shell or similar.
• Experience with B2B/EDI, adapters and integration platforms.
• Experience in supplier onboarding and B2B integration testing.
• Knowledge of ITIL, incident management and application support processes.
• Experience working in a global supply-chain / manufacturing environment.

Function: Information Technology
Experience Level: Associate