AI Transformation Lead, Sr. Manager

The role will connect business needs with AI and technology capabilities, ensuring solutions are grounded in how work is performed and can be successfully operationalized. The AI Transformation Lead will partner closely with business leaders, EIT, Product Leadership, CS Standards & Activation, and other enterprise partners.

The ideal candidate combines deep business understanding, structured problem-solving, learning agility, hands-on AI fluency, and cross-functional leadership. They can navigate ambiguity, turn emerging opportunities into practical initiatives, and drive measurable improvements in effectiveness, scalability, customer experience, and business outcomes.

Key Responsibilities

AI Strategy and Opportunity Discovery

• Partner with business leaders to identify high-value opportunities for AI-enabled transformation across functions and workflows. 
• Lead discovery workshops, stakeholder interviews, and process assessments to understand business needs, pain points, and growth opportunities. 
• Assess process maturity, operational readiness, data availability, technology dependencies, and organizational constraints. 
• Build and manage a prioritized portfolio of opportunities based on strategic alignment, expected value, feasibility, complexity, and readiness. 
Workflow and Solution Design

• Translate business challenges into clearly defined AI-enabled workflows, solutions, and future-state operating models. 
• Define business requirements, user needs, success measures, process implications, ownership, and implementation approaches. 
• Develop rapid prototypes or proofs of concept to test assumptions, demonstrate potential value, and inform investment decisions. 
• Partner with Product Leadership, Engineering, and Enterprise IT teams to shape solution roadmaps and delivery plans. 
Strategic Workstream Leadership

• Lead transformation workstreams from opportunity identification through implementation and value realization. 
• Develop business cases, implementation roadmaps, milestone plans, executive recommendations, and decision materials. 
• Align cross-functional stakeholders on roles, decisions, dependencies, and handoffs, while actively managing risks and competing priorities. 
• Communicate progress, recommendations, decisions, and outcomes to senior leadership audiences. 
Implementation Readiness and Change Partnership

• Translate solution designs into clear changes to workflows, roles, decision points, data needs, and team handoffs. 
• Work with business and technical owners to define launch requirements, ongoing ownership, support needs, and the path from pilot to scaled implementation. 
• Stay engaged through implementation to resolve design issues, incorporate feedback, and help ensure the solution works in practice.

Function: General Business
Experience Level: Mid-Senior Level