Director, AI Strategy & Transformation
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Job Description
As the Director of AI Strategy and Transformation, you'll translate enterprise strategy into coordinated action by prioritizing opportunities, mobilizing cross-functional teams, aligning senior stakeholders, and ensuring critical initiatives maintain momentum.
The ideal candidate brings a strong portfolio mindset, sound business judgment, and the ability to move between strategy and execution. They will work across Customer Success, Product Leadership, Technology, and other enterprise teams, as well as with external technology and consulting partners, to ensure that the Customer Success AI transformation portfolio gets executed with excellence.
Key Responsibilities:
Portfolio Strategy and Prioritization
• Shape and maintain a portfolio of strategic AI transformation initiatives aligned with enterprise priorities.
• Evaluate opportunities, investments, dependencies, risks, and sequencing to support leadership decisions.
• Translate strategic priorities into clear roadmaps, decisions, and areas of accountability.
Strategic Initiative Leadership
• Mobilize cross-functional teams around high-priority or emerging transformation opportunities.
• Provide direct leadership to select strategic initiatives that require senior-level coordination and influence.
• Identify barriers, resolve ambiguity, and create a practical path from concept to execution.
Executive and Enterprise Alignment
• Build alignment among senior business, Product, and Technology leaders.
• Develop strategic recommendations, leadership narratives, and decision materials.
• Maintain visibility into portfolio progress, emerging risks, and decisions requiring executive attention.
Operating Model and Strategic Partnerships
• Help evolve the governance, engagement models, and ways of working that support AI transformation.
• Establish repeatable approaches for prioritizing, mobilizing, and overseeing strategic initiatives.
• Lead relationships with selected technology, consulting, and strategic partners, ensuring their work supports enterprise priorities.
Requirements
Function: General Business
Experience Level: Mid-Senior Level