Key Account Director - CRM - TMT

The Account Director – CRM – TMT will drive market success for ServiceNow's CRM and Industry Workflow solutions across  Telecom , Media and Technology vertical , 

These solutions are built on ServiceNow's market-leading AI platform, enabling organizations to connect customer engagement, sales, service, field operations and enterprise workflows through a unified platform. By leveraging AI, data and automation, ServiceNow helps enterprises transform customer experiences, improve operational efficiency and accelerate business outcomes. 

What you get to do in this role: 

• Support territory strategy and planning to improve vertical understanding, account use-case targeting and execution across Manufacturing, Retail and Distribution accounts. 

• Provide strategic input to Account Executives during account planning, identifying opportunities for CRM-led transformation and industry-specific workflow adoption. 

• Ensure territory strategy and account recommendations are aligned with ServiceNow's Now Value principles and measurable business outcomes. 

• Engage with customers to envision digital transformation opportunities, articulate business value and develop strategic transformation roadmaps in collaboration with account teams and partners. 

• Drive AI-led CRM transformation conversations, helping customers understand how Agentic AI, AI agents, intelligent automation and workflow orchestration can transform business processes. 

• Identify opportunities to leverage ServiceNow CRM capabilities across Sales, Customer Service, Field Service, Sales and Order Management, and industry-specific workflows. 

• Additionally, identify and develop CRM opportunities within the TMT  ecosystem, positioning ServiceNow as a strategic platform to transform global sales, customer service, field operations and enterprise workflows. 

• Engage with TMT leadership, business stakeholders and technology decision-makers to identify enterprise transformation opportunities and establish strategic relationships. 

• Partner with Solution Consulting and Specialist Solution Consulting teams to develop capability roadmaps, solution positioning and differentiated customer value propositions. 

• Coach Account Executives, ADRs and ACE teams on foundational CRM and industry solution capabilities to identify opportunities and effectively manage the sales cycle. 

• Build strong relationships with customer business stakeholders and technology leaders to drive strategic solution adoption. 

• Customize time allocation and engagement based on territory priorities, account opportunities and the needs of the broader sales organization.

Department: Sales
Experience Level: Not Applicable