MID-LEVEL EDI SUPPORT ANALYST

• • The Mid-Level EDI Support Analyst is responsible for coordinating and supporting EDI implementations and production operations, acting as a key interface between customers, Sales, SAP consultants, developers, and other internal teams.
• The role combines EDI technical expertise, customer coordination, mapping development, and advanced support, ensuring solutions follow established EDI and TSIM standards while delivering stable and reliable integrations.

• Key Responsibilities• Act as the Single Point of Contact (SPOC) for EDI-related topics, coordinating activities between customers, Sales, SAP consultants, developers, and other stakeholders.
• Coordinate EDI implementation requests according to established processes, standards, and development guidelines.
• Develop and maintain customer EDI mappings, particularly for two-step mapping scenarios and data transformations.
• Apply knowledge of ANSI X12, EDIFACT, RND, SAP IDoc, and other EDI formats to ensure data accuracy and consistency.
• Ensure all implementation documentation is complete and traceable, including mapping specifications, customer requirements, test data, and contact information.
• Provide guidance on established EDI integration patterns and recommend standard solutions when requirements deviate from defined processes.
• Act as the first escalation point for EDI topics and as a member of the L3 Support Team, performing advanced incident analysis and supporting problem resolution.
• Support testing, troubleshooting, go-live activities, and production stabilization.
• Conduct regular alignment meetings with internal customers, including Sales organizations
• Support regional management with information and technical input for budget-related discussions.
• Contribute to continuous improvement, standardization, automation, and service quality.

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Function: Information Technology
Experience Level: Not Applicable