IT Support Engineer (6 month FTC)

We are looking for an IT Support Specialist to help keep every Nexthinker’s devices, collaboration tools and workplace technology running smoothly, securely and with minimal friction. As a company that sells digital employee experience, our own workplace is our showcase – and this role is on the front line of making it one.

You will be part of the IT Operations team, working closely with senior engineers and the Workplace, IAM and Security teams. This is a hands-on role and a great opportunity to grow your technical skills in a modern, cloud-first environment.

Key Responsibilities

End-User Support

• Provide 1st and 2nd level support to all employees with a genuine customer-focused mindset
• Troubleshoot and resolve hardware and software issues across Windows and macOS devices
• Help employees understand and get the most out of the tools they use every day
• Escalate complex issues to the right teams and follow them through to resolution
Device Management & Lifecycle

• Perform hands-on workstation maintenance, including software installations, upgrades, and file backup and restoration
• Support device onboarding, refresh and offboarding, including zero-touch provisioning (e.g. Windows Autopilot, Apple Business Manager) under the guidance of senior team members
• Help apply patching, configuration baselines and application deployments through tools such as Microsoft Intune and Jamf
Security & Compliance

• Maintain a strong focus on data security, following compliance requirements, company policies and industry best practices
• Support vulnerability mitigation on end-user devices
• Administer accounts and access, including account creation, access permissions and OU placement, in line with IAM and Security standards
Workplace & Office Infrastructure

• Install and maintain printers, projectors, video conferencing systems and other peripherals
• Install and support remote office infrastructure
• Provide basic support for Microsoft 365 and collaboration tools (Teams, Exchange Online, SharePoint, OneDrive)
Digital Employee Experience & Continuous Improvement

• Use Nexthink’s own DEX platform to identify and resolve issues proactively, ideally before employees notice them
• Contribute to self-service content and simple automations (e.g. PowerShell scripts) to reduce ticket volume and resolution times
• Share feedback and ideas to continuously improve the employee experience
• Perform other duties as required

Department: Information Technology
Function: Finance
Experience Level: Mid-Senior Level