Senior Waitress - ISSEI

ISSEI is a signature rooftop restaurant located on the 27th floor of Radisson Hotel Dubai DAMAC Hills, offering a unique Nikkei dining experience. Its concept combines the delicate techniques of Japanese cuisine with the bold and vibrant flavours of Peru. Known for its creative dishes, fresh seafood, signature cocktails, and stunning panoramic views of Dubai, ISSEI offers a stylish and vibrant dining atmosphere. It caters to guests seeking an elevated dining experience, exceptional service, and memorable evenings.

Key Responsibilities:

• Deliver exceptional and personalised guest service, ensuring a memorable dining experience.

• Welcome guests warmly, escort them to their tables, and provide knowledgeable recommendations on the menu.

• Demonstrate strong knowledge of Nikkei cuisine, food ingredients, preparation methods, and beverage offerings.

• Take food and beverage orders accurately and ensure timely and efficient service.

• Coordinate closely with the kitchen and bar teams to ensure smooth restaurant operations.

• Upsell menu items, signature dishes, and beverages to enhance the guest experience and maximise revenue.

• Handle guest requests, feedback, and complaints professionally and promptly.

• Maintain high standards of restaurant presentation, cleanliness, and mise-en-place.

• Ensure compliance with food safety, hygiene, and service standards.

• Support and guide junior team members, ensuring consistent service delivery.

• Assist with restaurant opening and closing procedures and daily operational requirements.

• Maintain a strong understanding of hotel and restaurant service standards and brand expectations.

Function: Customer Service
Experience Level: Entry Level