Senior Manager, Project/Program (Info Systems) Management

What you get to do in this role:

• Lead a team of innovative and like-minded individuals that have a passion for digital transformation and improving the way people work
• Help guide a well-trained team of individuals based on today’s best business practices of mentorship with an emphasis on professional and personal development
• Contribute to the development of our NowOnNow digital transformation strategy to build world-class customer experience solutions
• Execute the key activities required to deliver ‘Customer 0 and 1’ digital transformation experiences
• Build effective working relationships with highly motivated and innovative members of teams across ServiceNow
• Collaborate daily to share ideas, solicit input, and engage as a high-performing team that enables all team member to be successful
• Develop cost-benefit analysis models to prioritize resourcing and digital transformation investments
• Communicate strategic recommendations in oral and written format to executive leadership and throughout ServiceNow
• Conduct data-based analysis to enable all decision making on strategic and operational problems
• Conduct all Project Management activities, including resource estimates, planning, designing, and implementation of business and IT efforts
• Develop insights to drive effective, high-quality decisions making and decisive actions
• Engage daily with Product, Engineering, Design and IT teams to solve digital transformation challenges across industries and verticals
• Own and execute projects against clear project plans with well-defined milestones and business impact objectives

Department: Digital Technology
Function: Information Technology
Experience Level: Not Applicable