Operations & Customer Data Coordinator (Baltics)

Are you a details-oriented communicator who loves turning messy data into clear, actionable insights?

At Bosch Home Comfort, we are looking for a proactive Operations & Customer Data Coordinator to join our team in Jüri (Harjumaa). In this role, you will play a vital part in ensuring the quality and safety of our installed hot water preparation systems across the Baltic region. You will bridge the gap between end-user databases and real-world safety updates, reaching out directly to customers while keeping our regional and factory teams aligned.

Your key responsibilities:

• Data analysis & management: Collect, clean, and analyze information regarding installed hot water systems. You will work with end-user data which is often incomplete, identifying missing details to prepare systems for rebuilds or safety equipment (CO detector) deliveries.
• Proactive communication: Reach out to end-users (private individuals) to verify technical configurations, update missing customer details, and coordinate safety solutions.
• Reporting: Prepare regular progress and operations reports for our manufacturing factory.
• Stakeholder alignment: Communicate smoothly with Bosch Home Comfort colleagues across the Baltics and international offices.
• External coordination: Act as the main contact point for external partners, including hotlines, support services, and technician networks.
• Information management: Prepare and update operational information to be published on company websites and portals.

Function: Sales
Experience Level: Entry Level