Senior Manager, Payments & Financial Operations

About Vogo
Vogo is a global travel platform that brings all types of accommodations into one place, making it easy for travelers to find the perfect stay.
 
From downtown hotels and luxury resorts to private vacation rentals and remote cabins, Vogo offers the widest selection of accommodations worldwide. Vogo's proprietary technology then scans billions of data points to surface the best deals across millions of properties, streamlining discovery, and booking for every traveler.
 
Since launching out of Wilbur Labs in 2018, Vogo has rapidly become one of the most trusted travel platforms globally, surpassing $1 billion in gross bookings in just two years. Vogo is headquartered in Dallas and led by a team of travel industry veterans.
 
About this Role
Vogo is seeking a Senior Manager, Payments & Financial Operations to build and own the financial infrastructure supporting its merchant-of-record business. This role will oversee the end-to-end payment lifecycle, from customer authorization through settlement, supplier payment, cancellation, refund, and reconciliation, ensuring that actual financial outcomes align with the economics expected at the time of booking.

This is a highly operational and execution-focused role responsible for payment integrity, financial reconciliation, settlement accuracy, supplier payments, and the ongoing performance of Vogo's payment operations. You will serve as the operational owner of Vogo's relationship with Adyen and work closely with Finance, Product, Engineering, Customer Operations, Fraud and Risk, and Partnerships to build scalable payment and financial-operations capabilities

The ideal candidate brings deep experience in payments, payment operations, financial operations, or a related discipline, with a strong understanding of payment processing, merchant-of-record models, settlement flows, reconciliation, refunds, and supplier economics. You are detail-oriented, analytical, and comfortable identifying gaps, resolving complex financial discrepancies, and translating operational needs into scalable systems and processes.

Experience in travel, particularly with an OTA, hotel distributor, travel marketplace, payment platform, or other merchant-of-record business, is strongly preferred.

This role reports directly to the Chief Operating Officer and is a full-time position.

Role & Responsibilities:

• Own the end-to-end payment lifecycle: Oversee payment authorization, capture, settlement, refunds, supplier payments, and financial reconciliation across all payment methods, currencies, markets, and booking scenarios.

• Manage payment-processor relationships: Serve as the primary business and operational owner of the Adyen relationship, including performance reviews, issue resolution, capability adoption, fee analysis, and commercial discussions.

• Build transaction-level reconciliation: Establish processes and controls that connect each booking’s customer payment, processor settlement, supplier cost, refund activity, chargebacks, fees, and realized contribution.

• Own cancellation and refund reconciliation: Develop workflows that ensure cancellations, partial refunds, supplier credits, and customer reimbursements are processed accurately, within service-level expectations, and without financial leakage.

• Monitor payment performance: Build reporting and alerting for authorization rates, declines, settlement exceptions, refund timing, processor fees, chargebacks, payment-method performance, and other critical operational indicators.

• Optimize payment economics: Analyze interchange, processing fees, payment routing, currency conversion, payment methods, and supplier-payment mechanisms to improve acceptance rates and realized contribution.

• Manage chargebacks and disputes: Establish the operating model for chargeback prevention, evidence submission, representment, recovery, root-cause analysis, and reporting, in partnership with Customer Operations and Finance.

• Support fraud and merchant risk: Partner with fraud and risk specialists to define thresholds, controls, escalation procedures, and reporting that balance booking conversion with fraud loss, chargeback exposure, and processor requirements.

• Own financial-operating controls: Create documented controls, exception queues, approval processes, audit trails, and escalation procedures for high-risk or financially material payment events.

• Lead payments-product requirements: Act as the business product owner for internal and B2B payment-operations tooling, translating operational needs into requirements for Engineering, Product, Data, and Finance systems.

• Build B2B reporting and tooling: Define the dashboards, settlement reports, reconciliation outputs, and self-service capabilities required by Vogo and future Mavio customers to understand payment performance and realized economics.

• Drive operational readiness and incident resolution: Lead the financial response to processor outages, settlement discrepancies, reconciliation breaks, refund failures, and other payment incidents, including root-cause analysis and permanent remediation.

• Manage Tax Compliance and Remittance Strategy: Work with external tax experts to understand and ensure compliance with appropriate national and local tax requirements.  Recommend and manage any required tools or vendor relationships.

Minimum Qualifications:

• 5+ years in payments operations, financial operations, payment analytics, reconciliation, merchant operations, or a related discipline.

• Deep hands-on experience with Adyen or another enterprise payment service provider; direct Adyen experience is strongly preferred.

• Experience supporting a merchant-of-record, marketplace, ecommerce, travel, or other high-volume transactional business.

• Strong understanding of authorization, capture, settlement, refunds, chargebacks, interchange, processor fees, payment methods, currencies, and reconciliation.

• Demonstrated experience building payment controls, reporting, exception-management processes, and operating procedures from the ground up.

• Strong analytical capabilities, including experience working with transaction-level datasets, SQL, and BI or reconciliation tools.

• Ability to translate operational and financial requirements into product and engineering specifications.

• Experience working with AI tools and building agentic workflows, dashboards and automations.

• Familiarity with fraud prevention, risk management, cross-border payments, and supplier-payment mechanisms is strongly preferred.

• High attention to detail and a strong controls mindset, combined with the judgment to operate effectively in a rapidly evolving environment.

Benefits & Perks:

• Competitive salary + equity

• Top-tier laptop provided100% company-paid health benefits for base plan coverage, with the option to upgrade to higher-tier plans

• 401(k) with company match

• Unlimited, guilt-free vacation days

• Annual wellness stipend (gym + other wellness activities)

• Monthly house cleaning stipend

• Annual travel allowance

• Monthly cell phone & internet usage stipend

• Charity donation company match

• Employee referral bonus

• Team offsites/activities

Team: Operations