French Speaker | Backoffice Specialist
Bosch Group
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Job Description
Your contribution to something big:
- Analyze requests and answer accordingly;
- Provide solutions and step by step guides to help customer's with the app usage;
- Advise regarding software and app updates;
- When necessary, inform customer the best way to get help regarding issues out of our range;
- Inform second level support when there are recurrent issues they are not aware of;
- Point of contact between the customer and the technical team;
- Assist dealerships and customer support when the issue is the App.
Requirements
Function: Information Technology
Experience Level: Associate