Key Account Manager - Night Shift - GCC
Job Description
About the Role
We are looking for a proactive and client-focused Account Manager to manage and grow relationships with international eCommerce brands. The ideal candidate should have hands-on experience in Amazon account management, Amazon advertising, marketplace operations, and client servicing. This role requires ownership of client success, KPI management, reporting, and cross-functional coordination to ensure excellent service delivery.Key Responsibilities
Client Relationship Management
• Act as the primary point of contact for assigned clients.
• Build strong relationships with brand owners and stakeholders.
• Conduct weekly, monthly, and quarterly business reviews.
• Understand client objectives and translate them into actionable plans.
• Manage client expectations and ensure timely resolution of concerns.
Account & Marketplace Management
• Manage Amazon Seller Central and Vendor Central accounts.
• Monitor account health, sales performance, inventory levels, and operational metrics.
• Coordinate catalog, content, pricing, promotions, and marketplace activities.
• Identify growth opportunities across Amazon and other marketplaces.
Amazon Advertising & Growth
• Manage and optimize Amazon PPC campaigns.
• Monitor campaign performance, ROAS, TACOS, ACOS, and other advertising KPIs.
• Work with internal teams to improve listings, conversions, and sales performance.
• Recommend strategies for revenue growth and profitability improvement.
Performance & KPI Management
• Own client KPIs and service delivery commitments.
• Track business performance against agreed targets.
• Prepare and present weekly and monthly performance reports.
• Drive continuous improvement initiatives to enhance account performance.
Project Coordination & Execution
• Coordinate with Catalog, Content, Advertising, Operations, Supply Chain, and Customer Service teams.
• Ensure timely completion of client deliverables.
• Maintain project timelines, action trackers, and follow-up schedules.
• Escalate risks and challenges proactively.
Documentation & Reporting
• Maintain client SOPs, process documentation, and project trackers.
• Prepare business reviews, performance dashboards, and meeting notes.
• Ensure proper documentation of client requirements and action plans.
Required Skills & Qualifications
• 3–5 years of experience in Amazon Account Management, Marketplace Operations, or eCommerce Client Management.
• Strong knowledge of Amazon Seller Central and Amazon Advertising.
• Experience managing multiple client accounts simultaneously.
• Excellent communication, presentation, and stakeholder management skills.
• Strong analytical and reporting capabilities.
• Proficiency in Excel, Google Sheets, and reporting tools.
• Ability to work independently and take ownership of client outcomes.
• Experience with Amazon PPC is mandatory
Preferred Qualifications
• Experience managing international clients (US, UK, Europe, Australia, etc.).
• Exposure to Walmart, Shopify, eBay, Target Plus, or other marketplaces.
• Experience working in an eCommerce agency, marketplace service provider, or aggregator environment.
• Knowledge of inventory planning, fulfillment, and marketplace compliance.
Behavioral Competencies
• Client-first mindset.
• Strong ownership and accountability.
• Excellent problem-solving abilities.
• Ability to work in a fast-paced environment.
• Flexible to work across time zones when business needs require.
• Strong attention to detail and follow-through.
Key Success Metrics
• Client retention and satisfaction.
• Achievement of client KPIs and growth targets.
• Timely delivery of commitments and action items.
• Quality and accuracy of reporting.
• Effective stakeholder communication and relationship management.
Requirements
Department: Marketing
Experience: 3-4 years
Posted: 2026-07-23T09:52:30.813Z