SALES CORDINATOR

Job Title : Sales Co-OrdinatorCompany : Vashi Integrated Solutions Ltd.Location : Multiple locations (Tier 1 cities across India)Regional Language - Marathi / Gujrati / Hindi / Kannada / Telugu / Tamil (any one)Qualification : Any Graduate/B.E /Diploma (Electrical & Mechanical background preferred)Experience : 0-3 yearsJob Type : Full-timeWebsite : https://corp.vashiisl.com/
About us:-Vashi Integrated Solutions is a One Stop integrated Solution Provider for Industrial and Commercial Sourcing needs of public and private customers in different segments: Panel Manufacturers, Machine Manufacturers, End Users, Projects, and Electrical Contractors, Solar and Retail.We are a leading distributor since 1978 for Industrial products.Our team of 1000 + members are engaged to provide technical and sourcing solutions to save time and cost. We invest in a wide range of inventory of items required in different industries.We serve as an extended warehouse to many customers thus assuring them to work on lean inventories and enhanced productivity.
Role:The ideal candidate will be responsible for providing exceptional customer service, resolving customer inquiries, and ensuring customer satisfaction. The Sales Co-Ordinator will be the first point of contact for our customers, addressing their needs and concerns in a timely and efficient manner.
Responsibilities:• Provide excellent customer service through various channels, including phone, email, and chat.
• Respond promptly to customer inquiries, identify and resolve issues, and escalate problems when necessary.
• Handle customer complaints with empathy and professionalism, finding appropriate solutions to ensure customer satisfaction.
• Maintain a thorough understanding of our products and services to effectively assist customers with their inquiries.
• Document and track customer interactions and resolutions in the company's CRM system.
• Collaborate with other departments to resolve complex customer issues and provide feedback on product or service improvements.
• Stay updated on product knowledge, industry trends, and customer service best practices.
• Identify opportunities to upsell or cross-sell products and services to existing customers.
• Assist in the development and improvement of sales/operations processes and procedures.
• Meet and exceed individual and team performance goals.

Qualifications:
• Proven experience in a sales coordination or customer support.
• Excellent communication skills, both written and verbal (English)
• Strong problem-solving and decision-making abilities.
• Ability to work well in a team environment and collaborate with colleagues from various departments.
• Familiarity with customer relationship management (CRM) software.
• Ability to multitask and prioritize in a fast-paced environment.
• Empathy and patience when dealing with customer issues.
• Proactive and self-motivated with a positive attitude.

Department: Industrial
Experience: 1
Posted: 2026-08-27T12:32:32.873Z