Front Office Manager (K/M)

Nestled at the foot of the Tatra Mountains, Radisson Blu Hotel & Residences, Zakopane is one of Poland's premier mountain destinations, welcoming guests from around the world for leisure, wellness, business and adventure. We are now looking for an experienced and passionate Front Office Manager to lead our Front Office team and help deliver unforgettable guest experiences.

Your Mission

As Front Office Manager, you will be the face of the hotel and the driving force behind exceptional guest service. You will lead a dynamic team, ensuring that every stage of the guest journey, from reservation to departure, exceeds expectations.

This is a hands-on leadership role where operational excellence, people leadership and commercial awareness come together. You will inspire your team, build a positive guest-centric culture, and ensure smooth day-to-day operations in one of Zakopane's leading hotels.

What You'll Be Doing

• Leading, motivating and developing the Front Office team to deliver outstanding service and guest satisfaction 
• Ensuring seamless operation of Front Office functions
• Driving guest satisfaction scores, service quality and operational performance
• Handling guest feedback and service recovery with professionalism and care
• Managing departmental scheduling, productivity and labour costs
• Monitoring room inventory, upselling opportunities and revenue optimization initiatives
• Supporting recruitment, onboarding, training and development of Front Office team members
• Collaborating closely with Housekeeping, Reservations, Sales, Food & Beverage and other departments to ensure a seamless guest experience
• Ensuring compliance with Radisson Hotel Group standards, procedures and brand requirements
• Acting as a role model for the Radisson Yes I Can! service culture

Function: Other
Experience Level: Not Applicable