Associate, Risk and Compliance
Job Description
Get to Know the Team
The Central Operations, Risk & Compliance team is part of Grab Vietnam's Central Operations function. The team supports operational integrity by strengthening quality controls, monitoring compliance, identifying operational risks, and driving continuous improvement across Vietnam operations.
The Critical Tasks You Will Perform
• QA & QC Management: Establish quality benchmarks, audit daily operational workflows, and conduct regular QC checks to maintain high service standards.
• Risk Identification & Mitigation: Monitor operational processes to detect risks early, analyze root causes, and implement preventive measures.
• Process Management: Design, update, and standardize Standard Operating Procedures (SOPs) and control frameworks for the Central Ops team.
• Compliance & Monitoring: Ensure operational activities strictly align with company policies, industry regulations, and internal standards.
Requirements
Function: Quality Assurance
Experience Level: Associate