Senior Map Operations Specialist

In this role, you will manage map operations projects from planning through execution, quality monitoring, and outcome review. You will combine project management experience with map data knowledge to prioritize work, coordinate internal teams and partners, and turn real-world feedback into actionable improvements.

The Critical Tasks You Will Perform

• Plan and coordinate map operations projects from request intake and scope definition through timelines, resourcing, risk management, delivery, and close-out.
• Monitor the quality and freshness of POI, road, route, geofence, venue, and navigation-related data, ensuring work follows approved processes and data sources.
• Consolidate feedback from users, field activities, and internal stakeholders; validate and prioritize issues, then partner with Product, Engineering, or Data teams to drive resolution.
• Coordinate field data collection and vendor operations, including operational readiness, guidance, quality checks, and follow-up on issues.
• Track project progress, backlog, service levels, productivity, and quality control results; identify root causes and recommend actions to improve quality and efficiency.
• Standardize SOPs and task-tracking processes; use AI tools and automation where appropriate to reduce repetitive work while protecting privacy and data quality.

Function: Project Management
Experience Level: Mid-Senior Level