Expert OAC
Job Description
Role Overview:
The newly established MI OAC (Market Insight Operation Acceleration Center) is a team of flexible and agile colleagues who will support MI Business as Usual (BAU) Data Operation teams during the critical phase of starting a new project.
As a Expert OAC is the Market Insights (MI Data OPS) business process, you will play a pivotal role in driving operational excellence and data integrity. This senior-level position demands deep expertise in executing production tasks—such as data coding, matching, and quality checks as required and in line with operational goals and business requirements — You will also play a crucial role leading team coordination, stakeholder engagement, and issue resolution. You will be responsible for undergoing the end-to-end production workflow, ensuring timely and accurate data delivery, and maintaining high standards of quality across the team. With a strong process improvement mindset, you will identify inefficiencies, guide junior analysts, arrange trainings, and implement solutions that enhance team performance and output reliability.
Key Responsibilities:
Tasks and responsibilities may vary based on the business requirement as this team supports during the set up phase of new projects. Examples of activities:
Workflow Coordination & Delivery Governance
• Monitor team progress against daily, weekly, and project-specific deliverables and ensure adherence to agreed timelines and SLAs.
• Track operational performance and proactively identify risks to delivery commitments.
• Support the team in resolving production challenges and provide hands-on assistance when required.
Ownership of Team Workflow & Performance Monitoring
• Maintain and audit team trackers to monitor task completion and quality.
• Ensure all production activities are documented and compliant with process standards.
• Monitor team capacity, workload distribution, and utilization to ensure efficient execution of priorities.
• Escalate delivery risks, resource constraints, and process gaps in a timely manner.
Issue Resolution & RCA
• Lead investigations into data or delivery issues and conduct Root Cause Analysis (RCA).
• Collaborate with the team to implement corrective and preventive actions.
• Track recurring issues and drive preventive measures to improve operational stability and delivery quality.
Team Coordination & Quality Management
• Coordinate workload allocation in collaboration with the manager and ensure tasks are distributed effectively based on priority, skillset, and business needs.
• Guide and mentor junior analysts to maintain high delivery standards.
• Audit team outputs regularly to ensure quality and consistency.
• Maintain a culture of accountability and continuous learning.
• Monitor achievement of daily and weekly productivity targets and quality benchmarks, providing guidance and follow-up where required.
• Facilitate knowledge sharing, training coordination, and process adherence across the team.
• Partner with stakeholders and team members to ensure consistent execution of operational standards and best practices.
Requirements
Function: General Business
Experience Level: Mid-Senior Level