Senior Software Engineer, Fullstack
Job Description
Get to Know the Team
The Grab Agent Experience team, part of Grab Support Tech Family, builds the systems that power Grab's support journey for consumers, drivers, and merchants. We are transforming support experience through automations, AI-powered solutions and platforms help users & Agents find more relevant information, resolve issues through self-service, and receive faster, more accurate assistance when they need help.
Our team is made up of multiple teams across product, engineering, design, data science, analytics, and business. We are looking for experienced individuals who are user-centric and data-driven, able to think holistically and creatively, communicate well, and are great team players. We like creative team members, people who can think outside the box, influence, and get stuff done even if it seems impossible. We work fast, push the boundaries, and try new things. Sometimes they don't work, so we embrace learning from failures and a culture of lifelong learning.
Get to Know the Role
As a Senior Software Engineer, Fullstack, you will design, build, and operate full-stack systems for Grab Support Tech Family. You will work on Ruby on rails, React, frontend applications, Golang backend services, APIs, microservices, and support workflows that power Help Centre and related support platforms.
You will lead technical designs independently, break down ambiguous problems, align stakeholders, and deliver reliable solutions end to end. You will also own production quality through monitoring, incident response, operational excellence, and continuous improvement of system health.
You will report to the Senior Software Engineering Manager and work onsite at Grab Vietnam office, CMC Creative Space.
The Critical Tasks You Will Perform
• Design, build, and maintain full-stack features using Ruby on rails, Golang, and Grab's internal platform tooling.
• Lead technical design and implementation for support journeys across Help Centre, support workflows, backend APIs, and internal platforms.
• Build scalable, reliable, and observable microservices that integrate with downstream systems and support business-critical operations.
• Develop clean, accessible, and maintainable frontend experiences for users, agents, and internal support teams.
• Collaborate with product managers, designers, data scientists, QA/SET, and other engineering teams to define requirements and deliver high-quality solutions.
• Own production readiness, including monitoring, alerting, dashboards, operational runbooks, and release quality.
• Participate in on-call support, incident handling, OPI/OSI follow-ups, root cause analysis, and prevention work.
• Use tools such as Datadog, Kibana, logs, metrics, and traces to debug production issues and improve system reliability.
• Improve testing practices across unit, integration, UAT, and end-to-end layers, and contribute to GSTF quality metrics.
• Review code and technical designs, mentor other engineers, and raise the engineering quality bar across the team.
Requirements
Function: Engineering
Experience Level: Associate