Senior Software Engineer, Fullstack
Job Description
Get to Know the Team
The Grab Support Experience team, part of Grab Support Tech Family, builds the systems that power Grab's support journey for consumers, drivers, and merchants. We are transforming support through automation and AI-powered solutions that help users find more relevant information, resolve issues through self-service, and receive faster, more accurate assistance when they need help.
Get to Know the Role
As a Senior Software Engineer, Fullstack, you will develop full-stack systems for Grab Support Tech Family. You will work on desktop and in-app applications, services, APIs, and automation workflows that power Help Centre and related support platforms.
You will report to Software Engineering Manager II and work onsite at CMC Creative Space, HCMC, Vietnam.
The Critical Tasks You Will Perform
• Develop full-stack features using React, TypeScript, Golang, and Grab's internal platform tooling.
• Lead technical design and implementation for support journeys across Help Centre, support workflows, backend APIs, and internal platforms.
• Collaborate with product managers, designers, data scientists, QA/SET, and other engineering teams to define requirements and create high-quality solutions.
• Oversee production readiness, including monitoring, alerting, dashboards, operational runbooks, and release quality.
• Participate in on-call support, incident handling, OPI/OSI follow-ups, root cause analysis, and prevention work.
• Improve testing practices across unit, integration, UAT, and end-to-end layers, and contribute to GSTF quality metrics.
• Review code and technical designs, mentor other engineers, and raise the engineering quality bar across the team.
Requirements
Function: Engineering
Experience Level: Associate