Team Lead, Merchant Strategy

Job Description

Get to know the role:

• Drive GrabFood's national merchant selection growth via end-to-end strategic project PMO, quantitative commercial design, and data-led operations.
• Directly manage a team driving both scalable mass-acquisition engines and high-touch strategic merchant acquisition.
• Oversee project execution, strict timeline tracking, clear milestone management, and data-backed performance optimization across all channels.
• Partner with Marketing, Sales Ops, Growth, and relevant stakeholders to optimize commercial levers and scale repeatable sales plans.
 

The day-to-day activities:

• End-to-End PMO: Lead cross-functional project sprints, establishing clear project charters, KPIs, and tracking mechanisms to scale acquisition channels.
• Commercial & Lead Modeling: Extract data to quantitatively optimize merchant pricing models, commission structures, and onboarding incentives to maximize conversion ROI.
• Lead Prioritization: Turn scattered merchant datasets into hyper-targeted, structured lead pipelines to maximize the efficiency of our ground sales teams.
• Omnichannel Optimization: Apply analytical models to manage resource allocation across digital lead gen, external partner networks, and offline visibility collateral placement.
• Playbook & Venture Testing: Standardize trendy merchant acquisition plans for the wider organization, and establish lean experimental frameworks to run validation tests for upcoming merchant product verticals.

Function: Strategy/Planning
Experience Level: Associate