APAC Fulfillment Associate
Job Description
This role is based in our Penang office.
Job Description
Informa TechTarget is seeking an APAC Fulfillment Associate who will be a key member of the Client Delivery team supporting Demand Generation campaigns.
In this dynamic role, the individual will primarily be responsible for managing all the behind-the-scenes aspects of a Demand Generation campaign from start to finish, ensuring a smooth and successful marketing campaign. The candidate will need to be thorough and extremely organized with strong problem-solving skills and the ability to work with data. Candidates must be critical-thinkers with solid communication skills. A successful candidate will be a team-player who is able to multi-task and work under pressure in a fast-paced environment.
Job Functions:
• Manage all behind-the-scenes aspects of demand generation and lead gen campaigns, ensuring operational deadlines are met on a daily and weekly basis
• Collect, assess, and communicate complex campaign requirements while monitoring progress, pacing, and health of all campaigns to meet end dates and quarterly forecasts
• Provide top-notch quality assurance on all outgoing client deliverables, ensuring accuracy, proper formatting, and alignment with customer requirements and program goals
• Select and distribute deliveries to customers on a weekly basis, uploading data to various web portals, FTP sites, and third-party lead management systems
• Troubleshoot campaign delivery, technical issues, and customer-facing problems, escalating potential issues to Team Leads as needed
• Manage internal ticketing queue by responding to all Customer Management inquiries (templates, pacing, banishments, client requests) within 24-hour turnaround time
• Maintain backend system management in real-time, format and record data to conform to corporate standards, and track delivery totals
• Provide ad hoc customer support including customized reporting, status updates, and performance reports to Sales, Customer Success, and Client Delivery Leadership
• Collaborate effectively with internal departments to ensure successful campaign delivery and timely execution of all standard deals
• Monitor and manage forecasted revenue while developing knowledge of core product offerings, audience selection, and email marketing tactics
• Support day-to-day operational tasks and take on additional projects as needed
Requirements
Department: Informa TechTarget
Function: General Business
Experience Level: Associate