Technical Support Representatives
Sutherland
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Job Description
Key Responsibilities
• Provide technical support and assistance to customers through different communication channels.
• Troubleshoot and resolve technical issues efficiently.
• Identify customer needs and provide accurate solutions.
• Ensure a high level of customer satisfaction and professional service.
• Document customer interactions and technical issues accurately.
• Follow company procedures and quality standards.
• Escalate complex technical issues when required.
Requirements
Function: Customer Service
Experience Level: Entry Level