Transportation Operation Assistant Manager

Get to Know the Team

GrabMart is Grab's on-demand daily essentials and grocery delivery service. We bring products from multiple stores to our customers' doorsteps. As part of Grab's ecosystem, we focus on speed, convenience, and reliability for millions of customers across Indonesia.

Get to Know the Role

You will lead middle-mile transportation operations across GrabMart Indonesia, ensuring reliable, efficient, and cost-effective movement of inventory between suppliers, warehouses, dark stores. Your primary goal is to maintain high service levels, fleet and carrier productivity, shipment visibility, and safe execution while improving network performance. This role is critical for scaling GrabMart in Indonesia.

You will report to the Manager. You will based onsite. You may be require regular travel to operating sites, hubs, and partner facilities.

The Critical Tasks You Will Perform

• You will manage and improve end-to-end middle-mile movements, including linehaul, inter-hub transfers, replenishment routes, cross-docking, and scheduled store deliveries.
• You will manage daily transport execution: route planning, dispatch, vehicle and capacity allocation, cut-off adherence, delivery tracking, exception management, and proof-of-delivery reconciliation.
• You will manage third-party logistics partners, transport vendors, and drivers against agreed service, cost, safety, and compliance standards; lead performance reviews and corrective actions.
• You will define and monitor key operational metrics such as on-time departure and arrival, fill rate, utilization, cost per trip, shipment accuracy, damages, cancellations, and failed deliveries, using root-cause analysis to drive improvements.
• You will build operating standards, SOPs, control-tower routines, and escalation mechanisms that improve shipment visibility and protect product quality across the network.
• You will partner closely with warehouse, inventory, commercial, finance teams to align demand, capacity, schedules, and peak plans.
• You will lead incident and contingency management for delays, capacity shortfalls, weather or road disruptions, damages, and other operational risks, ensuring communication and recovery plans.
• You will coach operations teams and vendor supervisors, promote a safety culture, and implement-improvement projects across middle-mile operations.

Function: Supply Chain
Experience Level: Mid-Senior Level