Warranty Claim Manager_DCCS
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Job Description
• Manage the end-to-end warranty claim process: receiving, technical assessment, approval/rejection and closure of claims from dealers and customers
• 管理保修索赔全流程：受理、技术评估、批准/驳回及关闭经销商与客户提交的索赔
• Coordinate with HQ Germany and regional service team on claim judgment criteria, and handle escalation of disputed cases
• 与德国总部及区域服务团队协调索赔判定标准，并处理争议案件的升级
• Analyze claim data and failure modes, deliver warranty cost reports and quality feedback to Quality, R&D; and Purchasing; manage warranty cost budget and drive continuous cost reduction
• 分析索赔数据与失效模式，输出保修成本报告并向质量、研发、采购部门反馈；管理保修成本预算，持续推动成本降低
• Define and optimize warranty policy, claim process and judgment criteria; train and guide the dealer network on claim handling
• 制定并优化保修政策、索赔流程与判定标准；培训并指导经销商网络的索赔操作
• Lead, manage and develop the warranty claim team, including task allocation, performance management and competency development
• 领导并管理质保索赔团队，包括任务分配、绩效管理与能力发展
Requirements
Function: Customer Service
Experience Level: Associate