Associate Manager
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Job Description
Job Description
You will act as the primary point of contact between operations and internal client services, driving operational design, delivery, and continuous improvement. This role ensures high-quality, timely client deliverables, operational excellence, and team engagement while fostering innovation and automation.
Key Responsibilities
• Client Solutioning & Stakeholder Management
• Serve as the front-facing contact for client operational queries, ensuring accurate and timely delivery.
• Collaborate with cross-functional teams to manage projects and deliver client commitments.
• Proactively communicate risks, delays, and solutions to stakeholders.
• Drive quality improvement initiatives (Root Cause Analysis, Operational Excellence programs).
Process Excellence & Automation
• Define, document, and monitor processes, ensuring compliance and continuous improvement.
• Identify automation opportunities and implement efficiency enhancements.
• Partner with statistical and market data teams to improve data quality and standardization.
Project & Quality Management
• Scope project requirements accurately and manage stakeholder expectations.
• Prepare and track KPIs for on-time delivery and data accuracy.
• Support deployment of new initiatives and ensure effective implementation.
Team Leadership
• Lead and develop a team of analysts/specialists, fostering engagement and performance.
• Allocate resources effectively, monitor KPIs, and act as an escalation point.
• Coach team members, identify talent, and manage performance improvement plans.
Qualifications
• Bachelor’s/Master’s degree.
• Minimum 4–5 years of experience in operations with proven leadership skills.
• Strong communication and stakeholder management skills.
• Analytical mindset with problem-solving ability.
• Exposure to process improvement methodologies and project management.
• Technical familiarity with tools like Power BI and automation platforms.
• Fluency in English; additional languages are a plus.
Competencies
• Leadership and People Management.
• Stakeholder Engagement.
• Process Optimization and Automation.
• Analytical Thinking and Problem Solving.
• Project Management and Delivery.
• Communication and Collaboration
Requirements
Function: General Business
Experience Level: Mid-Senior Level