Customer Service Executive

NIQ Brandbank is one of the world's most trusted providers of digital product content, delivering an end-to-end solution for brands, retailers and wholesalers across the globe. With over two decades of experience in the FMCG industry, NIQ Brandbank operates in over 16 countries, distributing over 50 million digital product assets from 7000+ global brands to 260+ retail and wholesale partners. As a world leader, we are ever-evolving to create, manage, distribute, optimize and measure product content across the FMCG industry, powering an enriched omnichannel shopping experience. For more information, visit www.brandbank.com.

ABOUT THIS JOB

The Customer Service Executive will act as first-line Customer Support for a large pool of NIQ Brandbank supplier clients, working as part of a team with overall responsibility for service delivery across these clients. This is a hybrid model of working.

RESPONSIBILITIES

• Responding to queries, both internal and external, within agreed business SLAs. These will be across telephone, email or online communication channels
• Developing a comprehensive understanding of the core NIQ Brandbank service, as well as any additional “value – add” services, to ensure you are able to service them effectively, track customer usage against allowance, and answer any queries that your customer base might raise.
• Scheduling product deliveries around our workflow capacity, dealing with operational queries and generally supporting our operations team to ensure we deliver a good level of service in all instances
• Working with the Account Manager team to ensure our portfolio of accounts is receiving a first-class level of service from NIQ Brandbank. This can include working with other business functions, and the wider Commercial team, to implement general process improvements where appropriate
• Regular reporting according to customer & business needs.

Function: General Business
Experience Level: Mid-Senior Level