Staff Frontend Engineer
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Job Description
ServiceNow's Advanced Technology Group is a customer-focused innovation team building intelligent software and AI-powered work experiences. We combine AI workers, workflows, chat, knowledge, and integrations to make complex enterprise operations accessible to everyday users.
Our researchers, applied scientists, engineers, designers, and product managers have a dual mission: build end-to-end products for customers while experimenting with and de-risking the technologies that will shape how people work.
The role
We are looking for an experienced frontend engineer who cares deeply about product quality. You will turn complex, nondeterministic AI behavior into fast, clear, and trustworthy user experiences across our web application and embedded enterprise surfaces.
You will help shape what we build and take features from idea to production. We look for people who move fast, ask good questions, care about users, and take pride in their work.
What you will do
• Build AI-native experiences for chat, workflows, integrations, approvals, and knowledge.
• Own customer-facing features from product definition through implementation, testing, release, and iteration.
• Create scalable components and shared product capabilities across our main application and ServiceNow experience.
• Design reliable realtime and asynchronous interfaces, including streaming, partial results, retries, interruptions, and failures.
• Own frontend foundations such as shared packages, build tooling, dependency upgrades, and CI.
• Keep the frontend healthy over time by improving architecture, performance, developer experience, and maintainability.
• Improve accessibility, responsiveness, performance, observability, and product polish.
• Work closely with product, design, backend, and AI engineers while independently driving execution.
• Help evolve our engineering practices as AI changes how software is designed and built.
Requirements
Department: Engineering, Infrastructure and Operations
Function: Engineering
Experience Level: Not Applicable