Executive, Industry Insights, Customer Success (Chinese language speaker)

NielsenIQ

full-time mid Kuala Lumpur Eco City, Malaysia · More jobs in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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Job Description

As an Executive, Industry Insights & Customer Success, you will help clients make smarter business decisions using market intelligence, industry insights, and data-driven recommendations. You will work closely with clients across the Technology & Durables sector, transforming data into meaningful business stories that support growth, category development, and competitive advantage.

This role is ideal for someone who enjoys analytics, problem-solving, client interaction, and turning complex data into actionable insights.

• Deliver Client Success - Manage day-to-day client requests and reporting deliverables. Build a strong understanding of clients' businesses, brands, categories, channels, and competitive landscape.
• Establish trusted relationships with operational and business stakeholders.
• Support client meetings, business reviews, and presentations.
• Ensure timely and accurate resolution of client queries.
• Generate Insights That Drive Decisions - Analyze market, category, pricing, product, and channel performance trends.
• Translate business questions into relevant analysis and recommendations.
• Develop impactful presentations that help clients identify growth opportunities and risks.
• Drive Platform Adoption & Value - Support onboarding and training for new users. Help clients maximize the value of available tools and information.
• Collaborate Across Teams - Work closely with Operations, Product, Commercial, and Customer Success teams.
• Escalate and resolve service or data-related issues.
• Share client feedback to support continuous improvement.