Senior Executive, Industry Insights, Customer Success (Chinese language speaker)

As a Senior Executive, Industry Insights & Customer Success, you will serve as a trusted advisor to clients, going beyond reporting and analysis to proactively identify business opportunities and strategic recommendations. You will lead key client engagements, help shape business decisions, and drive adoption and value realization across client organizations.

This role is ideal for professionals who combine strong analytical thinking with commercial awareness and consultative client engagement skills.

Lead Strategic Client Relationships

• Manage key client accounts and stakeholder relationships.
• Understand client business objectives, priorities, and growth challenges.
• Lead business reviews and strategic discussions.
• Proactively identify opportunities and recommend actions that drive business outcomes. 
Deliver High-Impact Insights

• Transform complex market and competitive intelligence into actionable business recommendations.
• Identify emerging trends and growth opportunities.
• Develop strategic narratives supported by data and industry expertise.
• Influence client decision-making through fact-based recommendations. 
Drive Customer Adoption & Business Value

• Build and execute adoption plans for assigned clients.
• Expand user engagement and platform utilization.
• Demonstrate measurable business value and ROI.
• Partner with clients to overcome adoption barriers and maximize outcomes. 
Support Commercial Growth

• Identify cross-sell and upsell opportunities.
• Partner with commercial teams during renewals and business development activities.
• Contribute to client retention and account growth strategies. 
Coach & Develop Others

• Mentor junior team members.
• Review client deliverables, analyses, and presentations.
• Share best practices and contribute to capability development initiatives.

Function: Customer Service
Experience Level: Mid-Senior Level