Manager, Industry Insights, CS (Chinese language speaker)

NielsenIQ

full-time manager Kuala Lumpur Eco City, Malaysia · More jobs in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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Job Description

As Manager, Industry Insights & Customer Success (P5), you will be responsible for building strategic client partnerships, influencing senior business leaders, and driving commercial growth across regional accounts. You will combine industry expertise, consultative engagement, and thought leadership to help clients navigate market opportunities and business challenges.

This role is suited for experienced client leaders who can influence decision-making at senior levels while developing high-performing teams and strengthening organizational capability.

Strategic Client Leadership

• Act as a trusted advisor to senior and executive-level stakeholders.
• Lead strategic business reviews and executive engagements.
• Understand client priorities, challenges, and growth ambitions across markets.
• Influence strategic business decisions through market intelligence and actionable recommendations.
• Identify new business opportunities and support revenue growth initiatives.
Lead Regional & Multi-Market Engagements

• Manage complex regional client portfolios across multiple countries and categories.
• Align stakeholders across markets to deliver a consistent client experience.
• Lead cross-country initiatives and resolve complex client challenges.
• Support regional account strategies and business planning.
Drive Thought Leadership

• Develop forward-looking industry perspectives and advisory content.
• Identify emerging market opportunities, threats, and consumer trends.
• Lead strategic insight programs and executive-level presentations.
• Promote best practices and reusable frameworks across teams.
Accelerate Commercial Growth

• Identify strategic account expansion opportunities.
• Partner closely with Commercial and Account Leaders to drive growth.
• Strengthen executive relationships to improve retention and long-term partnerships.
• Contribute to account strategy, business planning, and joint growth initiatives.
Build Capability & Organisational Excellence

• Mentor and develop Customer Success and Insights professionals.
• Establish quality standards for client engagement and insight delivery.
• Lead capability-building initiatives across markets.
• Champion innovation, automation, and AI-enabled ways of working.