CRM Senior Solution Sales Executive
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Job Description
We are looking for a Senior CRM Sales Executive focused on Public Sector to accelerate the growth of ServiceNow CRM across government organizations in Brazil.
In this role, you will help public sector organizations transform how they engage with citizens, businesses and other government agencies, manage cases and deliver public services through the ServiceNow AI Platform.
You will work with government leaders to identify opportunities to modernize complex and often fragmented processes through Public Sector Digital Services, Customer Service Management, AI, case management, digital workflows and field service, creating simpler citizen experiences while improving efficiency, transparency and coordination across government organizations.
What You’ll Do
• Develop and grow strategic CRM opportunities across Brazilian federal, state and other public sector organizations.
• Position ServiceNow Public Sector Digital Services as a modern CRM platform designed specifically for government and constituent service delivery.
• Engage senior government, business and technology stakeholders around citizen experience, digital government, case management, service delivery and operational transformation.
• Identify and develop use cases across areas.
• Demonstrate how AI, data and workflows can help agencies reduce manual work, accelerate service delivery and coordinate work across departments and agencies.
• Build business cases focused on public-sector outcomes.
• Navigate complex government sales cycles, engaging procurement, technology, business, legal and executive stakeholders.
• Develop strong relationships across the Brazilian public sector ecosystem, including strategic partners and system integrators.
• Partner closely with Account Executives, Solution Consultants, Industry teams, Partners and Product teams to develop and close opportunities.
• Build and maintain a strong pipeline and deliver accurately against revenue forecasts and sales targets.
Requirements
Department: Sales
Experience Level: Not Applicable