Customer Service Consultant (Korean Speaker) - For Hotel Industry

We're looking for a Customer Service Consultant fluent in Korean to join our hotel team in Bangsar South, Kuala Lumpur. In this role, you will be the primary point of contact for our Korean-speaking guests, delivering exceptional service and support throughout their stay. You will handle inquiries, resolve concerns, and ensure every guest experience exceeds expectations while representing our organization's commitment to hospitality excellence.

• Respond promptly to guest inquiries and requests in Korean and English via phone, email, and in-person interactions
• Provide personalized assistance to Korean-speaking guests, including room reservations, dining recommendations, and local attraction information
• Address and resolve guest complaints and concerns with empathy and professionalism, working toward satisfactory resolutions
• Maintain detailed records of guest interactions and feedback using hotel management systems and CRM software
• Coordinate with hotel departments (housekeeping, maintenance, food and beverage) to fulfill guest requests and ensure seamless service delivery
• Assist with check-in and check-out procedures, ensuring a smooth and welcoming experience for all guests
• Provide cultural insights and support to enhance the guest experience for Korean-speaking visitors
• Identify opportunities to upsell hotel services and amenities while maintaining a customer-focused approach
• Participate in training sessions and stay updated on hotel policies, procedures, and service standards
• Contribute to a positive team environment by supporting colleagues and sharing best practices in customer service

Function: Customer Service
Experience Level: Not Applicable