Microsoft Training Professional | Egypt | Remote

Sutherland is looking for a Microsoft Training Professional to support one of our growing programs. This role requires a Microsoft expert with the ability to train, support, and confidently answer user questions in real time. Ideal candidates will have in-depth knowledge of SharePoint, Power Automate, Teams, Clipchamp, Classic Outlook, New Outlook, Excel, PowerPoint, OneDrive, Power BI, and Planner. If you have exceptional training delivery skills along with strong Microsoft knowledge as noted, we want to hear from you! 

The Microsoft Training Professional will be responsible for the following:

• Training delivery: Conducting live, instructor-led virtual training sessions, ensuring high engagement and knowledge retention among employees. Expected to demonstrate deep subject matter expertise and strong interpersonal skills.
• Office hours: Holding space for learners to get one-on-one assistance and answers to questions not addressed during class. Expected to know or derive answers to most questions without additional follow-up.
• Content development: Creating and customizing employee training content. Updating materials as necessary, ensuring ongoing relevance and effectiveness.
• Collaboration: Working closely with internal and external stakeholders to identify training requirements, gather feedback, and ensure alignment with organizational objectives.
• Performance measurement: Evaluating and reporting the effectiveness of training through surveys, assessments, and feedback. Make necessary adjustments to improve future sessions. Ability to achieve CSAT of 4.25+ out of 5.
• Instructional design: Designing engaging, interactive, and sound andragogical training programs. Experience scripting short educational videos is a plus.
• Communication and presentation: Explaining complex information clearly and concisely.

Function: Training
Experience Level: Mid-Senior Level