Internship - Customer Service (Bangalore)
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Job Description
We are looking for freshers for a period of min. 6 Months, on paid Internship
Below are the key role and responsibilities of the Intern
• Maintain Customer focus at all times and respond to customers’ enquiries /orders/complaints (through e-mails, phone and fax) using the best Practice guidelines. Answer all calls/mails/fax received at the Desk.
• Work within agreed service levels, striving to exceed customer expectations.
• Take ownership of queries and proactively follow through to resolution.
• Handling Complaints/escalations.
• Meeting client requirements on time and effectively thereby winning their goodwill.
• Sensitization of the client requirements and accordingly prioritizing the activities.
• Work effectively as part of a team to achieve individual, team and organizational objectives, sharing knowledge and skills as appropriate.
Requirements
Department: Customer Service & Support
Function: Customer Service
Experience Level: Internship