Expert – Process Management

The Expert – Process Management strengthens the operational processes and systems that support the GXL panel. The role analyses existing workflows, designs and implements improvements, maintains clear process documentation, and coordinates implementation with Product, Technology, Production, Scripting, and other relevant stakeholders. It also supports the operational framework behind panel monitoring and survey delivery, helping ensure that processes are reliable, efficient, and fit for purpose. The role works independently within its scope and aligns changes with the GXL Operations leadership and relevant process or system owners. 

Responsibilities 

• Analyse existing operational workflows, identify inefficiencies and recurring issues, and design practical process improvements within the agreed scope. 
• Implement and embed process improvements within the agreed scope, aligning changes with the GXL Operations lead and relevant stakeholders where other teams, systems, resources, or controls are affected. 
• Create and maintain clear process documentation, work instructions, process maps, and operational guidance to support consistent execution and knowledge sharing. 
• Monitor operational indicators such as panel activity, churn, device activation, and other process-related KPIs from a process and technology perspective; investigate anomalies, identify underlying causes, and coordinate corrective action. 
• Act as an operational interface with Product, Technology, Production, Scripting, and associated teams to clarify requirements, investigate issues, coordinate resolution, and follow up on agreed actions. 
• Support and oversee the processes and systems underpinning survey operations, including sample and list preparation, survey distribution, invitations, reminders, and execution monitoring, while the designated function retains day-to-day survey execution ownership. 
• Coordinate operational administration and data-maintenance processes in panel management platforms, including data clean-up and refresh, and help ensure that panel information and operational records remain accurate and usable. 
• Provide structured operational support for requests involving panel processes, systems, and data collection; assess issues, prioritise actions, and escalate risks or dependencies when needed. 
• Review the effectiveness of implemented changes using operational evidence and stakeholder feedback, and refine processes where required. 
Qualifications 

• Relevant experience in process management, operational support, panel operations, or a comparable role involving workflow coordination and continuous improvement. 
• Strong analytical and problem-solving skills, with the ability to investigate operational issues, interpret performance information, plan work, and prioritise competing demands. 
• Fluent English and strong Microsoft Excel skills for operational analysis, data checks, reconciliation, and reporting. 
• German language skills and SQL knowledge are advantages; basic HTML knowledge may be useful but is not essential. 
We offer:

• Food vouchers € 62
• Additional Medical Insurance, incl Prophylactics, Outpatient care, Inpatient care, еxpenses for medications and medical products
• Life Insurance
• Multisport card (self-funded by the employee) 
• A Hybrid model of working: 3 days of the week you work from home (home office), 2 days from the office.
• Additional paid leave of 3 days in case of no overdue leave days from previous year
• Free access to LinkedIn Learning platform
In addition: 

• Working in an international organization, once you become a specialist in your field, you can count on numerous programs offering development or relocation to other departments or countries. Your development is important to us!
• Stable employment in a dynamic and international environment with an established position on the market.
• Volunteer time off (Global Volunteer Day) 
• Free Employee Assistance Program (EAP) – confidential counselling for emotional well-being 
• Office located close to the city center, easily accessible by public transportation 
 

All documents will be treated in the strictest confidentiality.

Only short-listed candidates will be invited for an interview.

Function: General Business
Experience Level: Mid-Senior Level